Shipping policy

We carefully hand-pour each candle to order, and we appreciate your patience as we craft and package your glow.

🕯️ Processing Time:

All orders are processed within 7–10 business days (excluding weekends and holidays). During high-volume periods or seasonal launches, processing may take slightly longer — but we’ll always keep you updated via email.

🚚 Shipping Time:

Once processed, orders are shipped via USPS or UPS depending on your location. Shipping typically takes 2–5 business days depending on your region.

📬 Tracking Info:

You’ll receive a tracking number via email as soon as your order ships. If you don’t see it within 10 days, please reach out to us.

📦 Lost or Delayed Packages:

We are not responsible for lost or stolen packages after they’ve been marked “delivered” by the carrier, but we’re happy to assist you with filing a claim or resolving the issue where possible.

📍 Shipping Areas:

Currently, we ship within the U.S. only. Stay tuned — we’re working on international shipping soon!

 

 

💌 Questions?

Feel free to contact us at Lushcandle@lushandlitcandle.com or DM us on Instagram @lushandlitcandle for any shipping concerns or special requests.